Outsourced Multi-Channel Customer Service

Are you sure you are not losing any attempted contacts made by customers?

People get in touch using different channels, e.g. by phone, online, on social media, by SMS or via chat. Each attempt needs to be responded to quickly and professionally.

DialOk's call centers offer a multi-channel customer service. You can choose to use the service alongside your own customer service, or outsource your customer service entirely to us. You can outsource e.g. your customer service, appointments, technical support, sales support services, product support and various other support services.

Why outsource your customer service to us?

  • Cut down on your own customer service resources
  • Service available even 24/7
  • You only pay according to use
  • Flexible service agreements
  • Diverse reports help monitor the quality and volume of customer contacts
  • No need to invest in equipment
  • Technical solutions are encrypted and run smoothly

Service Content and Features

  • Handling and processing contacts: calls, online messages, email, SMS and chat
  • Access to customer's own systems
  • Announcements outside service hours and during holidays
  • Service languages: Finnish, Swedish and English
  • Call and service reporting
  • Call menus and queue announcements

Availability information through integration

Through integration, real-time availability information on your personnel can be added to the system.

Integration possibilities:

  • Microsoft Lync
  • Microsoft Exchange (Outlook)
  • Microsoft Active Directory
  • Common calendar software
  • Access control
  • System and operator provider interfaces