Switchboard

An outsourced switchboard cuts down costs and improves customer service. We tailor the service according to your company's particular needs. You can choose between an overflow service alongside your own customer service and a centralized service

Why outsource your switchboard?

  • No need for own switchboard personnel
  • Calls are always answered, even 24/7
  • Service announcements
  • You only pay according to use
  • You can change the service agreement flexibly
  • Integration provides real-time information on the availability of your personnel

Switchboard Service Content and Features:

  • Answering calls
  • Announcements outside service hours and during holidays
  • Rerouted calls
  • Connecting calls and transferring messages and call back requests
  • Transferring calling subscriber
  • Service languages: Finnish, Swedish and English
  • Call and service reports
  • Call itemization by cost center
  • Online interface for managing organizational information
  • Mobile interface for managing absence data
  • Integrating personnel and availability information from MS Exchange, MS Lync and MS AD and the most common calendar, access control and system software
  • Call menus and queue announcements
  • Handling and transferring group numbers centrally

Availability information through integration

Through integration, real-time availability information on your personnel can be added to the system.

Integration possibilities:

  • Microsoft Lync
  • Microsoft Exchange (Outlook)
  • Microsoft Active Directory
  • Common calendar software
  • Access control
  • System and operator provider interfaces