Outsourced Customer Service – Leave a lasting impact
Every individual customer interaction is an opportunity to build committed, long-term relationships.
By outsourcing customer service to DialOk, you can trust that your customers are taken care of personally, professionally, and in the voice of your brand. Outsourcing customer service saves you time for other tasks, keeps costs under control, and ensures that all your customers receive the service they deserve.
DialOk provides outsourced customer service in Finland. Our service languages are Finnish, Swedish and English! Contact us to find out more.
Good customer service in multiple channels
Good customer service means anticipating and fulfilling the customer’s expectations, needs, and wishes. Today’s customer expects fast service across all channels, at all times.
Every customer interaction is valuable, but many companies struggle with the flood of messages and calls from multiple channels. Is your company able to meet the demands of multichannel customer service?
Strong customer relationships are more valuable than gold for your business. DialOk creates a customer service path for your company where your customers’ needs are heard. We are available to your customers wherever and whenever, allowing you to focus on delivering your services.
Why Outsource?
- Outsourced customer service is a flexible resource that scales with business changes and reduces risks.
- Outsourcing frees up resources for your company’s core operations.
- A specialized customer service partner brings expertise in customer service to your business.
- A better customer experience improves customer satisfaction and fosters loyalty.
- Outsourcing customer service enables extended service hours and multichannel customer support in a cost-effective way.
Outsourced Multi-Channel Customer Service
Customer comes first
Regular coaching for customer service agents ensures high-quality customer service.
Our customer service representatives receive regular training tailored to individual clients and best practices for customer-focused service.
Across multiple channels
Modern customer service operates across multiple channels.
We provide a seamless customer experience through phone, chat, email, and social media.
Sales-oriented
Sales-focused customer service opens opportunities for upselling to your existing customers.
Sales can be integrated into outsourced customer service in a way that respects the customers’ preferences and needs.
Integrated
We ensure that outsourced customer service becomes a seamless part of your business.
Customer service can be integrated with CRM, order, or ERP systems to ensure smooth information flow between the customer service team and your company.
Data-driven
When you measure, you can improve.
Customer service metrics provide valuable insights into customer behavior, allowing you to improve the customer experience based on data.
AI-enhanced
AI-assisted customer service brings speed and efficiency to outsourced service while maintaining a human touch.
DialOk develops AI solutions for smoother customer service.
Expertise from Finland
All of DialOk’s cheerful customer service agents work from Finland, and we have been awarded the Key Flag symbol as a sign of domestic work.
We employ customer service agents from various parts of Finland, including Oulu, Turku, and Kuhmo.
The Key Flag is a mark of Finnish service and work by the Association for Finnish Work.
Comprehensive Customer Service Solutions from a Single Source
Consolidate your operations with DialOk, where you can access comprehensive customer service resources and cutting-edge technological solutions—all under one roof. We handle every aspect of your customer service needs, from scheduling and technical support to sales and back-office functions, seamlessly integrating them with the latest technological tools.
Our sister company, Line Carrier, provides technical solutions for customer service, such as connections, service and company numbers, and modern customer service systems.