Professional Customer and Switchboard Services for Over 20 Years

DialOk is dedicated to becoming the foremost provider of top-tier multichannel customer service solutions in Finland. As customer service expectations and requirements continue to evolve, our commitment remains steadfast in embracing trends towards 24/7 availability, multichannel communication, and sales-driven call center operations.

Outsourcing your communication services presents a straightforward avenue for enhancing your company’s accessibility, efficiency, and profitability. We specialize in crafting bespoke accessibility solutions tailored to your company’s needs, ensuring an elevated standard of customer care.

Proudly part of SFG Yhtiöt, we invite you to explore our affiliated company, Line Carrier!

Goal-Oriented and Customer-Centric Approach

Central to our company ethos is the genuine appreciation and respect we hold for our customers, translating into tangible actions.

We approach our commitments to clients with not only responsibility but also purpose and passion, striving to cultivate enduring partnerships. Through collaborative and interactive cooperation, we consistently deliver optimal results.

We champion Finnish craftsmanship and proudly bear the Finnish Key Flag symbol.

Employing a team of skilled customer service professionals, we provide invaluable support to numerous Finnish enterprises. The Key Flag accreditation underscores our commitment to local production and employment.

Avainlippu on Suomalaisen Työn Liiton merkki suomalaisesta palvelusta ja työstä.

How Can We Help?

At its best, outsourced customer service functions as an integral part of a company’s own team and a seamless element in delivering an excellent customer experience. We consider our work successful when the end customer doesn’t even realize they have contacted an outsourced service.

Our goal is to build long-term partnerships with our clients. From experience, we know that open and interactive collaboration leads to the best results. We are not afraid to tell our clients if something isn’t working, nor do we want to offer a service that isn’t the right fit for them.

High-quality customer service is a matter of honour for us, and “How can I help?” is our motto.

DialOk in Numbers

We handle 2.3 million contacts per year.
Our contact centres employ a total of 110 employees.
The average length of employment is 5 years, whereas the industry average is around 2 years.
The average age of our staff is 35, and 68% of our employees are women.
Our contact centers are located in cities of Turku and Kuhmo. Our main office is in Espoo.
We are proudly a Finnish Key Flag company.